Nowadays there are so many ways to communicate it's almost impossible to know which method to use. To the unknowing outsider, they all seem similar, but under further scruitiny, the intracasices of present day communication become apparent. Phone calls, text messages, BBMs, e-mails, IM's, GChats, Facebook messages, wall posts, pokes and friend requests are all very unique ways of communicating, and it's very hard to know which one to use and when.
Let's go back a few decades and realize that our parents' generation had it GOOOOOOD! If someone said, "hey, here's my number," that was the only way to communicate. You either called, or you didn't. Each action had a very clear meaning; no call meant "not interested" and if you called it was clear that you were interested. But now we have to chose our form of passive apathy to prove that we're interested. How weird is that? How bass ackwards?
I've taken it upon myself to define the meaning of each form of communication, and how the method of communication is just as important, if not more than the content itself.
The phone call. The oldest and easiest way to convey what you're truly feeling has become risque. If you just met someone and decided to call them without establishing a text conversation beforehand you are BOLD! You're so bold that the person receiving the call might now answer, just because they have to interpret and digest the meaning the phone call.
The text message. It seems that text messaging is easiest way to open a line of communication without looking too interested. WARNING! the amount of time you wait before responding to text messages is vital to their interpretation. If you respond too quickly, then you're too interested! If you respond too late, you're totally disinterested. Find the happy medium. Also, make sure not to insinuate too much. Texts lack inflection, so you risk being misinterpreted.
BBM. BBM stands for Blackberry Messenger, the proprietary text messaging service available to Blackberry users. This technology adds a whole new dimension to text messaging because it discloses whether the recipient has read your BBM or not. That's a huge issue!! If you BBM someone and you see that they read your BBM and didn't respond, consider that a slap in the face or a swift kick in the nuts. There are many meanings to the unanswered BBM; none of them good.
E-mail. E-mail has taken on a more formal appearance given the advent of texting. If you e-mail someone, you are establishing a more mature and professional relationship. It shows that you've thought about what you wrote, and that you aren't playing text games. This is great way to work yourself into a "friends" stream of communication, because e-mail connotes maturity. E-mail also allows for lengthy explanations and more in depth conversations. It seems to be the form of flirtation chosen in a more professional environment. There's a lot of reading between the margins. ;)
IM's. AIM is a very, very sticky situation. Now that many people are logged on AIM throughout their workday, it's easy to exhaust your amount of IM time. IM's don't necessarily have that much meaning, but if you're chatting with someone you're interested in, the time between each IM is the most telling. You know the person you're IMing is sitting right in front of their computer, but they're choosing when to respond to you. The silence can mean a few things. #1 they're so swamped with work that they can only respond intermittently, #2 they are talking to many other people and you must await your response, or #3 they want to make you sweat. Either way, it can be very rewarding and can be very discouraging.
GChat. GChat is the proprietary instant messaging service provided by Google. It's very similar in nature to AIM, but it forgives slow reaction time. It's simply the newer form of instant messaging and people tend to think it's trendier. Nothing that special. In fact, the interface is weak as hell. The newness of it is the only thing attracts people.
Facebook messages. facebook messages are a very casual way of communicating. It's sort of a social e-mailing system. If someone Facebook messages you, it's a subtle and chill way of expressing interest. It shows that you are patient and are in no need of an instant reaction. Facebook messages are a good route to prove you true apathy!
[remember that apathy is cool!]
Facebook wall posts. Wall posts are some of the most ballsy forms of communication. If you post a message like "great seeing you this weekend, had a great time" you're attempting to mark your territory with words opposed to urine. The wall post is masked as a direct message to the recipient, but since all 750 of their friends are privy to the wall, it becomes a form of bragging and making everyone aware that you spent time together, and on top of that, had a "great time!" Wall posts can really affect the way people act. No joke!
Facebook pokes. Pokes have somewhat gone by the wayside for Facebook Gen-1, but in case you did poke someone, it's brazen way of saying "hey, I like you."
The friend request. At Facebook's inception, everyone was friending everyone. People were friending people in their college they didn't even know. However, once the unwritten Facebook handbook was published, errant friending became taboo. So now it's important for people to pick and chose who and when they friend. If you friend someone that you just met, you seem very eager. If you wait a few days, you've shown you have self control, but still reaffirm your interest.
It's very very hard to communicate these days because there are so many layers and meanings. In many cases, technology has been a force for good, curing diseases, spreading information, and connecting people across the universe. In other cases, its stood in the way of basic human interaction, and that's a shame.
I'm a big fan of cold calling, but I'm not "normal."
Thursday, July 9, 2009
Thursday, June 25, 2009
Textbook Google
In our society, all things bound in a textbook are considered fact. When we read war dates, accounts from the trenches, or what side was good and what side was evil, we take it as gospel. When something is printed in a textbook it's the closest we come to say, "I know that to be certain!"
However, there have been many articles concerning the veracity of Japanese textbooks. They’ve excluded and downplayed some WWII atrocities…and that changes history! This changes what Japanese schoolchildren learn to be true and factual. However, this is not the focal point of this entry, this is an example of what's quietly happening to our society since the prevalence of Google.
To no fault of their own, Google has become an incredible search engine. We type in something we're looking for, and BAM, we've got our answer within milliseconds. The only problem is, we read what Google's computerized algorithm considers to be important. I don't have any idea how the algorithm works, but I'm sure most people only look at the top results on the first or second page. We're voluntarily monopolizing Internet search and it scares me.
What if there are 50 better articles out there, but Google only considers them page six worthy? We need to diversify our search engines and our algorithms or else we're all just pooling from the same source. Google doesn't provide results in order of their veracity. Google starts to develop trends, and culls more highly trafficked sites. Notice that Wikipedia and twitter and facebook all start to accumulate above the fold? We're all reading the same textbook and there isn't an impartial authority checking the authenticity.
What's stopping Google from putting some disparaging blogs or articles about their company on the 35th page? I by no means am accusing Google of doing anything like that, I'm just making sure we're all aware that we've accepted Google as the only search engine...and that's dangerous!
However, there have been many articles concerning the veracity of Japanese textbooks. They’ve excluded and downplayed some WWII atrocities…and that changes history! This changes what Japanese schoolchildren learn to be true and factual. However, this is not the focal point of this entry, this is an example of what's quietly happening to our society since the prevalence of Google.
To no fault of their own, Google has become an incredible search engine. We type in something we're looking for, and BAM, we've got our answer within milliseconds. The only problem is, we read what Google's computerized algorithm considers to be important. I don't have any idea how the algorithm works, but I'm sure most people only look at the top results on the first or second page. We're voluntarily monopolizing Internet search and it scares me.
What if there are 50 better articles out there, but Google only considers them page six worthy? We need to diversify our search engines and our algorithms or else we're all just pooling from the same source. Google doesn't provide results in order of their veracity. Google starts to develop trends, and culls more highly trafficked sites. Notice that Wikipedia and twitter and facebook all start to accumulate above the fold? We're all reading the same textbook and there isn't an impartial authority checking the authenticity.
What's stopping Google from putting some disparaging blogs or articles about their company on the 35th page? I by no means am accusing Google of doing anything like that, I'm just making sure we're all aware that we've accepted Google as the only search engine...and that's dangerous!
Monday, May 11, 2009
2 New Telexpressions: The Digital # and The Digital High 5
PREFACE: I'm posting this particular time to establish when I invented the Digital High 5 and The Digital #. I normally try to think of something insightful to write, but this time I'm just claiming ownership. [If they ever takeoff I don't want them to be unattributable.]
Giving a High 5 or a Pound (fist bump) used to only be a form of hand to hand contact, but one day after a successful client call, it all changed. I wanted to give my co-worker the corny "we just nailed that presentation" fist pound, but couldn't because he was on the phone in another state. I suddenly blurted out "Digital High 5" and pressed the #5 on the phone. The co-workers present in the room erupted in laughter and then I said "screw the Digital High 5, hey Chris, I'm giving you a Digital Pound" and hit the # key, which really got the room laughing. One co-worker said I had to do something with it and I agreed. So...I've decided to try and make Digital High 5's and #'s part of regular phone interactions.
I always thought it would be incredibly cool to start something that eventually becomes part of society; like the High 5, "See ya later alligator," or Rocks, Paper, Scissors. I have no idea how something like that starts or how to spread the word, but clearly it's the oldest form of successful viral advertising. Somewhere along the line someone coined something, and somehow that something became universal. I'm going to try to make Digital #'s and Digital High 5's part of our national vernacular. Someone was the first to say "Staycation" and that caught on quickly, so hopefully my burgeoning campaign for Digital #'s and High 5's will bear fruit. Haven't put much thought into next steps and I'm always open to suggestions.
Giving a High 5 or a Pound (fist bump) used to only be a form of hand to hand contact, but one day after a successful client call, it all changed. I wanted to give my co-worker the corny "we just nailed that presentation" fist pound, but couldn't because he was on the phone in another state. I suddenly blurted out "Digital High 5" and pressed the #5 on the phone. The co-workers present in the room erupted in laughter and then I said "screw the Digital High 5, hey Chris, I'm giving you a Digital Pound" and hit the # key, which really got the room laughing. One co-worker said I had to do something with it and I agreed. So...I've decided to try and make Digital High 5's and #'s part of regular phone interactions.
I always thought it would be incredibly cool to start something that eventually becomes part of society; like the High 5, "See ya later alligator," or Rocks, Paper, Scissors. I have no idea how something like that starts or how to spread the word, but clearly it's the oldest form of successful viral advertising. Somewhere along the line someone coined something, and somehow that something became universal. I'm going to try to make Digital #'s and Digital High 5's part of our national vernacular. Someone was the first to say "Staycation" and that caught on quickly, so hopefully my burgeoning campaign for Digital #'s and High 5's will bear fruit. Haven't put much thought into next steps and I'm always open to suggestions.
Sunday, March 29, 2009
Shop to a beat
Since the birth of the iPod and now the iPhone, people constantly have earbuds wedged into their heads. Whether on the subway, walking the streets, or shopping, more and more people’s lives have a soundtrack. It's not the most social activity, but I can attest that it turns a mundane stroll down the street into a music video. More and more people are acquiring mobile devices with mp3 players and more and more people are listening to music. That shift in behavior creates a whole new opportunity for retailers and record labels.
Music has the ability to make you feel a certain way, and it's not coincidence that some of the world's most influential brands regularly feature music in their commercials. Can you remember the last Apple or Nike commercial that didn't have some awesome background music? Probably not.
Using music to enhance a shopping experience is nothing new. Walk into an Abercrombie & Fitch and brace yourself for a cacophony of "brand appropriate" music. Maybe it’s just me, but I think taste in clothing doesn't necessarily correlate to taste in music. Generally the retailers select the right genre e.g. you don't hear rap or classical in an Abercrombie, but that doesn't mean you like what you are hearing. So how can retailers connect with different shoppers using in-store music without deferring to the current broadcast approach?
Imagine walking into an Abercrombie. [Just for the record, I don't shop there] Instead of heading directly to the table of pre-torn button downs, you approach a screen with a long list of songs ranging in genre. Next to each song is a 2D barcode. You whip out your iPhone, snap a pic of the song your want to listen to, and off you go. Your earbuds are securely fastened and you are shopping and bopping in your own world. You've attainted that perfect balance of privacy in a public space and now you actually want to spend time in the store because you are streaming some free new music you really like. Retailers love having more people in their store and record labels love having new avenues to distribute their artists. Abercrombie wins because you had a great shopping experience and reinforced their brand with cool music that's tailored for you. I don't know what to call this idea or business, but it needs a name or handle so for now let's go with Soundtrack Shopping.
Music has the ability to make you feel a certain way, and it's not coincidence that some of the world's most influential brands regularly feature music in their commercials. Can you remember the last Apple or Nike commercial that didn't have some awesome background music? Probably not.
Using music to enhance a shopping experience is nothing new. Walk into an Abercrombie & Fitch and brace yourself for a cacophony of "brand appropriate" music. Maybe it’s just me, but I think taste in clothing doesn't necessarily correlate to taste in music. Generally the retailers select the right genre e.g. you don't hear rap or classical in an Abercrombie, but that doesn't mean you like what you are hearing. So how can retailers connect with different shoppers using in-store music without deferring to the current broadcast approach?
Imagine walking into an Abercrombie. [Just for the record, I don't shop there] Instead of heading directly to the table of pre-torn button downs, you approach a screen with a long list of songs ranging in genre. Next to each song is a 2D barcode. You whip out your iPhone, snap a pic of the song your want to listen to, and off you go. Your earbuds are securely fastened and you are shopping and bopping in your own world. You've attainted that perfect balance of privacy in a public space and now you actually want to spend time in the store because you are streaming some free new music you really like. Retailers love having more people in their store and record labels love having new avenues to distribute their artists. Abercrombie wins because you had a great shopping experience and reinforced their brand with cool music that's tailored for you. I don't know what to call this idea or business, but it needs a name or handle so for now let's go with Soundtrack Shopping.
Monday, March 9, 2009
You, me, and Blackberry
I’ve strongly considering adding a place setting at the dinner table for Blackberries. I can’t remember the last time I sat down to a meal where my guests or myself didn’t regularly check our Blackberry’s. For some people it’s possible to go 15-30 mins without glancing, but for others it’s a shameless multi-minute compulsion. Nowadays there is a constant need to be in touch and although many of us recognize this pathetic behavior, it’s virtually impossible to stop it. Blackberry is the scapegoat for this post, but I'm referring to any Smartphone, PDA, or cell phone.
Many of us justify this behavior because “we have work e-mails that need to be read” but most of the time we’re all simply surveying what else is occurring. We’re rarely content in the here and now because we assume everyone else is doing something better. With these devices we've all become opportunists, totally disregarding the etiquette that once existed about when and when not to check the Blackberry. We’ve all succumbed to the fact that we rather know what is going on elsewhere than be stuck in present.
The only time I consciously ignore my inner urge to check the Blackberry is when I am on a good date, an important face-to-face meeting with a superior, or some kind of funeral etc… I’d normally be ashamed to admit this, but given my relatively objective observations, I’m one of the better ones. I have some friends that check their Blackberry’s like a nervous tick. If they moved their eyebrows as regularly as they check their phones we’d think they’re a tad off. It’s scary how extremely pathetic and juvenile the behavior is.
I’d like to think that one day when I have a wife and children, I’ll forbid the use of Blackberries at the dinner table, but it's totally idealistic. It's digital whispering! I can’t stand it and I can’t stop it.
Many of us justify this behavior because “we have work e-mails that need to be read” but most of the time we’re all simply surveying what else is occurring. We’re rarely content in the here and now because we assume everyone else is doing something better. With these devices we've all become opportunists, totally disregarding the etiquette that once existed about when and when not to check the Blackberry. We’ve all succumbed to the fact that we rather know what is going on elsewhere than be stuck in present.
The only time I consciously ignore my inner urge to check the Blackberry is when I am on a good date, an important face-to-face meeting with a superior, or some kind of funeral etc… I’d normally be ashamed to admit this, but given my relatively objective observations, I’m one of the better ones. I have some friends that check their Blackberry’s like a nervous tick. If they moved their eyebrows as regularly as they check their phones we’d think they’re a tad off. It’s scary how extremely pathetic and juvenile the behavior is.
I’d like to think that one day when I have a wife and children, I’ll forbid the use of Blackberries at the dinner table, but it's totally idealistic. It's digital whispering! I can’t stand it and I can’t stop it.
Wednesday, February 25, 2009
The facebook economy is around the corner
When I logged onto facebook today I saw that one of my friends created a whole photo album of t-shirts. The shirts were professionally photographed and the album title was the name of the company, Bambu Clothing. People started commenting on the pics, “I like them – where do I buy them?” This is where facebook can make serious $$$.
They let the girl upload the photos and make her pay X cents per tag. If someone clicks on the shirt they get redirected to the t-shirt company website and facebook charges another X cents. If a purchase is made, facebook makes a % of sale. This is a what a facebook economy or enhanced social networking will look like. Users and brands alike can make money.
It’s the future and it’s going to evolve with or without us.
They let the girl upload the photos and make her pay X cents per tag. If someone clicks on the shirt they get redirected to the t-shirt company website and facebook charges another X cents. If a purchase is made, facebook makes a % of sale. This is a what a facebook economy or enhanced social networking will look like. Users and brands alike can make money.
It’s the future and it’s going to evolve with or without us.
Monday, February 23, 2009
The Value of a Voice
The other day I called my friend Josh on his work line and was shocked to hear the voice on the other end. "Josh Green's Office" said his female assistant. I laughed aloud. It was surreal hearing someone answer the phone for my 23 year-old friend who only graduated from Dartmouth 8 month prior. I felt like I dialed the CEO, not my friend, and it was then I realized the value of a voice.
Nowadays everything is digitally automated. You dial numbers for businesses and assume you are going to get a recording. It's par for the course, but it's not a sonically pleasing. Calling Josh made me appreciate how nice it is to place a phone call and hear a well spoken human being on the other end. Boom! An idea struck me. What if you could have an answering service whenever you wanted and remotely activated and deactivated it through a text message, email, or cell phone application for a nominal fee? It would be incredible! You'd have your own personal secretary whenever you needed it.
There have been so many articles published about Americans having side businesses. Someone is a teacher during the week and runs a SAT tutoring office on the weekends, or a CPA is creating proprietary tax software on the side etc... It would be such an advantage to have a human being answer your phone calls. It sounds so incredibly professional and the caller would never know the person answering your phone wasn't your own personal secretary.
So how does it work? What makes it so much different from a traditional answering service? The remote ON/OFF switch and ability to change your status on the fly.
Let's say you are a full-time businesswoman and in your free time you are writing a screenplay. You've distributed the script, established your own LLC and want producers to think you are a full-time screenwriter with a bustling office. All you have to do is send a text message to 12345 that reads "ON: Stacy Heath's office. She's in a meeting right now, may I take a message or put you through to her voicemail?" When your number gets dialed, the person answering the phone reads your message verbatim. Immediately the dialer assumes you are important and successful. So much of life is based on a first impression, and hearing a well spoken human being on the phone is the best way to start a conversation.
As soon as you want to turn the service off simply text OFF to 12345, send an email or do it via an iPhone or BlackBerry app. You can even create a schedule that coincides with your workday so you can directly receive calls starting at 7pm without manually disabling the service. You can edit the message as often as you like because it's only a text message/email/smartphone application entry away. Each person can handle many different accounts because all they do is answer the phone, redirect the call, or take a message and relay it to you via email. You can establish a monthly fee of $10-$20 or employ a pay-as-you-go or pay-per-use billing method.
This would totally change the way people approach their businesses because labor costs are so prohibitive. With this system you can effectively start a company on a shoestring budget and appear like you're hitting on all cylinders, primed and ready to conquer the world. That's the value of a voice.
Nowadays everything is digitally automated. You dial numbers for businesses and assume you are going to get a recording. It's par for the course, but it's not a sonically pleasing. Calling Josh made me appreciate how nice it is to place a phone call and hear a well spoken human being on the other end. Boom! An idea struck me. What if you could have an answering service whenever you wanted and remotely activated and deactivated it through a text message, email, or cell phone application for a nominal fee? It would be incredible! You'd have your own personal secretary whenever you needed it.
There have been so many articles published about Americans having side businesses. Someone is a teacher during the week and runs a SAT tutoring office on the weekends, or a CPA is creating proprietary tax software on the side etc... It would be such an advantage to have a human being answer your phone calls. It sounds so incredibly professional and the caller would never know the person answering your phone wasn't your own personal secretary.
So how does it work? What makes it so much different from a traditional answering service? The remote ON/OFF switch and ability to change your status on the fly.
Let's say you are a full-time businesswoman and in your free time you are writing a screenplay. You've distributed the script, established your own LLC and want producers to think you are a full-time screenwriter with a bustling office. All you have to do is send a text message to 12345 that reads "ON: Stacy Heath's office. She's in a meeting right now, may I take a message or put you through to her voicemail?" When your number gets dialed, the person answering the phone reads your message verbatim. Immediately the dialer assumes you are important and successful. So much of life is based on a first impression, and hearing a well spoken human being on the phone is the best way to start a conversation.
As soon as you want to turn the service off simply text OFF to 12345, send an email or do it via an iPhone or BlackBerry app. You can even create a schedule that coincides with your workday so you can directly receive calls starting at 7pm without manually disabling the service. You can edit the message as often as you like because it's only a text message/email/smartphone application entry away. Each person can handle many different accounts because all they do is answer the phone, redirect the call, or take a message and relay it to you via email. You can establish a monthly fee of $10-$20 or employ a pay-as-you-go or pay-per-use billing method.
This would totally change the way people approach their businesses because labor costs are so prohibitive. With this system you can effectively start a company on a shoestring budget and appear like you're hitting on all cylinders, primed and ready to conquer the world. That's the value of a voice.
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